Welcome to Outlet Bats N Gloves Store’s FAQ section! We’re here to help you with any questions about our baseball and softball equipment, shipping policies, returns, and more. Our team of former players understands your needs and we’re committed to getting you the gear you need to perform your best.
About Our Store
Who is Outlet Bats N Gloves Store for?
We cater to serious baseball and softball players worldwide who demand quality equipment and reliable service. Our typical customers include:
- Youth league players and teams needing bulk orders
- Travel teams requiring fast turnaround for tournaments
- International players who struggle to find quality equipment locally
- Coaches equipping their entire team
- Individual players investing in their performance
What makes your store different?
As former players ourselves, we understand that your gear isn’t just equipment – it’s an investment in your game. That’s why we:
- Carefully inspect and pack every order (no rushed packing!)
- Offer fast, reliable shipping options with real-time tracking
- Provide expert advice from our player-experienced customer service team
- Stand behind our products with a 15-day return policy
Product Questions
What types of products do you carry?
We specialize in complete baseball and softball equipment including:
- Bats (baseball and softball)
- Gloves and glove accessories
- Catchers equipment
- Bags & bat packs
- Gamewear & apparel
- Various accessories to enhance your performance
How do I know which bat/glove is right for me?
Our product descriptions include detailed sizing and specification information. If you need personalized recommendations, our customer service team (all former players) can help you choose the perfect gear for your position, league requirements, and playing style. Email us at [email protected] with your details and we’ll provide expert advice.
Do you offer team discounts for bulk orders?
Yes! We frequently work with teams and leagues to provide bulk pricing. Contact us at [email protected] or call (555) 123-4567 to discuss your team’s needs. We can help with:
- Custom team orders
- Bulk pricing
- Coordinated delivery for your entire team
- Matching gear sets
Shipping & Delivery
What shipping options do you offer?
We offer two shipping methods to meet different needs:
- Standard Shipping ($12.95 flat rate)
- Delivery in 10-15 days after dispatch
- Carried by DHL or FedEx
- Package tracking included
- Recommended for most players
- Free Shipping (for orders over $50)
- Delivery in 15-25 days after dispatch
- Carried by EMS (Economy Mail Service)
- Ideal for patient players or big orders
How long does order processing take?
Our warehouse team (all former players who understand the importance of your gear) carefully inspects, packs, and labels your order within 1-2 business days of purchase (weekends excluded). After processing, your order will be handed off to the shipping carrier.
Do you ship internationally?
Yes! We ship worldwide with the exception of some Asian and remote regions. However, please note:
- International orders may experience slightly longer delivery times due to customs processing
- We recommend ordering at least 3 weeks before you need your equipment if shipping internationally
- Customs fees or import duties are the responsibility of the recipient
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this to monitor your gear’s journey right to your doorstep. If you have any questions about your tracking information, our customer service team is ready to help.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Here’s how it works:
- Email [email protected] with your order number
- We’ll provide a return authorization and instructions
- Ship the unused item back in its original packaging
- Receive your refund or exchange once we process the return
What if my item arrives damaged?
We take great care in packaging your gear, but if something arrives damaged:
- Contact us immediately at [email protected] with photos of the damage
- We’ll arrange for a replacement or refund
- In most cases, we’ll cover return shipping for damaged items
Can I exchange an item for a different size/model?
Absolutely! Follow our standard return process and indicate you’d like an exchange. Once we receive the original item, we’ll process your exchange. For fastest service, you may want to place a new order for the desired item while returning the original.
Payment & Account
What payment methods do you accept?
We accept all major credit cards including:
- Visa
- MasterCard
- JCB
- PayPal
Is it safe to enter my credit card information on your site?
Yes! We use industry-standard encryption and security measures to protect your payment information. You can also choose to checkout through PayPal for an additional layer of security.
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to:
- Track your order history
- Save your shipping information for faster checkout
- Receive exclusive offers
- Manage returns more easily
Still Have Questions?
Our player-experienced customer service team is ready to help you hit a home run with your equipment needs! Contact us:
- Email: [email protected]
- Phone: (555) 123-4567
- Store Address: 1044 Stokes Road, Montgomery, US 36110
Remember – every day without your gear is a day you can’t train at your best. Shop now and get your game-changing equipment on its way!